The customer agrees to supply full payment for the services received from Us, on or before the time period during which such services are provided. Pending sites will not be delivered back to customers if there are outstanding invoices. You also agree that until and unless you notify Us of your desire to cancel any or all services received more than 7 days ahead of your next due date, those services will be billed on a recurring basis and you will be fully liable for any renewal payments. Payments you have already made are non-refundable, especially for third party services like SSL Certificates.
If you want to cancel your account, you must follow our official cancellation procedure of submitting a ticket via the online Support ticket system on our Website. If we do not confirm receipt either directly or via a ticket number generated by our system, then you cannot assume we have received your request or have acted upon it.
All payments must be made by credit card via Visa, MasterCard, and American Express only or whichever credit card is specified by our payment gateway (ask Us to find out).
In the event that your credit card on file is stopped by your bank and you do not have another credit card to make the payment, we may request that you make an immediate electronic bank transfer as a one-off to cover that month’s payments – placed with the bank on or before the due date for the invoice. We will provide the relevant bank details at the time and in the case that this applies.
Current administrative fees (late fees etc) are shown in our schedule of administrative fees available at https://ozcartecommerce.com/faq/administrative-fees-charges-important
We reserve the right to change the advertised price on products and services and any other charges at any time. Existing customers will be notified 14 or more days prior to any change in their billing cycle charges. Notification will be either by email to the email address on file in a customer’s billing history, or in the ‘Announcements’ section of the client area.
Promotional prices advertised on our pre-sales pages are not available to existing customers unless explicitly stated. Upgrades may not qualify for new package promotions unless explicitly stated.
All goods and services purchased for which payment has not been received in cleared funds, remains the property, internet property and intellectual property of Us. Purchased subscriptions are subject to the ownership rights described above.
Your account will not be created until funds have been received in full as cleared funds. It is your responsibility to ensure we have received funds by the due date to avoid suspension and/or termination of our products and services.
We reserve the right to change and refuse payment methods to clients at our sole discretion. If payment is not received on due date, we will suspend your account after a short grace period of up to 48 hours. We provide email reminder notices as a courtesy but we will not accept late payments on the basis that you had not seen or received a reminder. We will not phone or follow up non payments and reserve the right to suspend without notice any website whereby the payment has not been received. Unless specified otherwise, all payments to Us are made by Visa, MasterCard, and American Express only. Accounts with a history of late or overdue payments may be subject to immediate suspension at our discretion when accounts become overdue.
We may manually fraud check any order at our discretion. All orders are screened by our third party fraud checking screening service and any orders identified as high risk by their service may require a manual identity verification consisting of you scanning and sending to Us a copy of the front and back of the credit card used to purchase the subscription with Us, and verification of your billing address. We are required to manually authenticate certain transactions as part of the agreement we have with our credit card company and bank and you are therefore bound by these terms and conditions as well. We may suspend an account while this is processed at our sole discretion, so you will need to provide this information promptly to minimise disruption to your website.
You can cancel your agreement with Us by giving 7 days written notice via our Support Ticket System. A ticket number must be issued before you can consider that we have received this request and processing depends on you meeting the account standing criteria described above.
By signing up for a package subscription with Us, you authorise Ozcart Ecommerce to charge any credit card you have placed on file (currently or as a last-resort placed on file previously at our credit card provider) to make any payment that you owe, on or after the due date until it is paid. Please note that a longer cancellation period applies to Corporate plans.
All custom work, including custom designs, are paid for in full, in advance unless by prior arrangement.
Domain renewals and SSL certificate renewals are non-refundable as they are issued by a third party. Domains and SSL Certificates are subject to the terms and conditions of the relevant issuers/registrars.
Note: We no longer accept Bank Transfers as a monthly form of payment. Bank transfers, and international money transfers (wire transfer, etc.) can be accepted but only for payment terms of 6 or 12 months in advance. Fees must be paid by you.
Late fees may apply to payments not received on time. Late fees at the current late fee rate may apply at our/our billing system’s discretion after 24 hours. Late fees may accumulate on a weekly basis at the sole discretion of Us.
After payment is not received for at least 24 hours, your website may be suspended or placed into pending delete mode depending on your account history of late payments without notice. Your account with Us may be closed at our discretion after 14 calendar days have elapsed. This does not relieve your duty to make payments on your account or any outstanding monies. We may delete your website irrecoverably at any time on or after this date at our discretion.
We also reserve the right to refer your name to a debt collection agency of our choice to recover the outstanding invoice, at our discretion. You will be responsible for all fees relating to this.
If an account is closed by Us for non-payment, then reactivation is at the sole discretion of Us and reactivation fees apply if we agree to reactivate the site. Note that when an account is closed, whether it can be reactivated depends on whether the site is still in pending delete mode or whether it has already been completely removed from the server it was on. The timing of when pending delete sites are deleted depends on other server management factors such as space, load, and workload of server admins.
Further late payments received from accounts that have been reactivated after being closed from non payment of accounts will result in your account being closed instead of a grace period applying.
Persistent late payments may result in your grace period being significantly reduced or specific payment methods being requested.
If you have signed up using credit card, your credit card will be debited for all future Invoices. Our system generates an electronic invoice 7 days prior to your package renewal date. You cannot cancel an invoice once it is generated.
High Risk Countries
We may not accept customers from countries at high risk of credit card fraud. These include India, Russia, Ukraine, Indonesia, Egypt, Turkey, Pakistan, and Malaysia. Under certain cases, after due diligence, we may accept an order from the above high risk countries. If orders are processed, without our approval, by our automated system, they may be cancelled and the accounts suspended. Our services are aimed at, but not inclusive, Australian, UK, New Zealand, European, Canadian, American businesses, so access to websites from the above high risk countries may be blocked server-wide on a geographic IP basis. This means that these countries may not be able to access the front or administration section of your websites.
Manual card verification for international can take up to an additional 24-48 hours so international customers are urged to reply to their confirmation email with this detail as soon as they purchase a site through the checkout.
We do not accept customers from countries at high risk of credit card fraud and may block traffic from these countries on any server without notice. These include Indonesia, Russia, Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Mexico, Turkey, Russia, Pakistan, Malaysia, and Israel. If orders are processed by our automated system they will be cancelled and the accounts suspended. We may also decline customers from China or other countries at our discretion, if we believe them to have bad intent.
We do our best to minimise billing errors by our automated billing system but understand that sometimes billing errors may happen. A billing error does not cancel due charges or your responsibility to make payment for the services you have received, so in the event that you notice an undercharging error on a recurring plan we strongly recommend contacting Us as soon as possible to avoid the accumulation of a larger invoice at a later date.
Billing errors discovered by Us in our periodic billing audits will be invoiced to you once they are discovered, with a due date of seven calendar days from the date of generation – as per our normal billing terms for your monthly service.
In the event of overcharges we will either apply a credit to your account to reflect the amount of the overcharge or process a refund on your credit card for that amount as soon as is practical once that overcharge is discovered, depending on what the charge was for and the amount. This decision will be made at our discretion.
As stated in the section “Cancellation, Refunds, and Plan Changes”, we reserve the right to not provide any refunds for a change of mind. We ask customers purchasing or upgrading to check features relevant and important to their business (e.g., shipping, payment, and promotional tools) before purchasing. We do have a feature request system, but we make no guarantee that any feature requested will be built, on what time frame it will be built, or whether it will be core functionality, or a paid add-on.
We do not provide refunds for unpaid portions of advance prepaid accounts. If you cancel your account, any unused prepaid payments are forfeit regardless of the Billing Unit period length.